Master Service Agreement

This Master Service Agreement ("Agreement") is entered into as of the Effective Date set forth in an applicable Order Form or subscription signup (the "Effective Date") by and between:

Revalink, Inc., a Delaware corporation with its principal place of business in Tampa, Florida ("Revalink," "Provider," "we," or "us"); and

Customer, the business entity identified in the applicable Order Form, onboarding record, or subscription account ("Customer," "you," or "your").

Revalink and Customer may each be referred to as a "Party" and collectively as the "Parties." This Agreement governs Customer's access to and use of Revalink AJ and any related professional services ordered under an Order Form.

If Customer is a brokerage, team, or enterprise organization, the individual accepting this Agreement represents that they have authority to bind Customer. In the event of conflict between this Agreement and a fully executed enterprise Order Form or Statement of Work, the Order Form or Statement of Work controls for the specific subject matter addressed therein.

Scope.Revalink will provide Customer with access to Revalink AJ, a cloud-hosted software platform that integrates with Follow Up Boss (FUB) to sync lead data, generate AI-assisted SMS outreach, and deliver messages through provisioned telephone numbers, subject to Customer's approval settings and applicable law ("Services").

Service description.The Services may include, as applicable to Customer's subscription tier:

• CRM synchronization with Follow Up Boss via API;
• AI-generated draft SMS messages personalized using Customer's voice profile;
• Customer dashboard for message review, approval, and activity monitoring;
• Outbound SMS delivery via Twilio-provisioned local numbers assigned to Customer;
• Opt-out processing for standard keywords (e.g., STOP, UNSUBSCRIBE);
• Subscription billing and account management through Stripe;
• Standard email support during business hours, unless a higher support tier is ordered.

Customer responsibilities. Customer is responsible for: (a) maintaining valid Follow Up Boss credentials and API access; (b) ensuring leads synced to the platform have appropriate consent for SMS contact; (c) reviewing messages in the approval queue unless auto-approve is intentionally enabled; (d) providing accurate account, billing, and voice profile information; and (e) complying with all applicable laws, including TCPA, CAN-SPAM, state telemarketing rules, and real estate advertising regulations.

Service changes.Revalink may enhance, modify, or discontinue features of the Services from time to time. Material reductions in core functionality will not apply to Customer during a paid term without thirty (30) days' prior notice, except where required for security, legal compliance, or third-party API changes beyond Revalink's control.

Acceptable use. Customer shall not use the Services to send unlawful, harassing, deceptive, or unsolicited messages; reverse engineer the platform; exceed reasonable API rate limits; or process data Customer lacks rights to use. Revalink may suspend access for violations that create legal, security, or carrier risk.

Subscription fees.Customer agrees to pay the fees specified in the applicable Order Form or at the rate displayed at signup (the "Fees"). Unless otherwise stated, Fees are billed monthly in advance via Stripe and automatically renew for successive monthly periods until cancelled in accordance with this Agreement.

Payment terms.Customer authorizes Revalink and its payment processor to charge the payment method on file for recurring Fees, applicable taxes, and any agreed overages. Invoices are due upon issuance. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Revalink may suspend Services for non-payment after ten (10) days' written notice.

Taxes.Fees are exclusive of taxes. Customer is responsible for all sales, use, VAT, GST, and similar taxes associated with the Services, excluding taxes based on Revalink's net income.

No refunds. Except as required by law or expressly stated in an Order Form, Fees are non-refundable, including for partial billing periods or unused capacity.

Fee changes.Revalink may change standard list pricing upon thirty (30) days' notice to Customer. Price changes apply at the next renewal term unless Customer cancels before the change takes effect.

Third-party pass-through costs. SMS carrier fees, phone number provisioning charges, and other variable telecommunications costs are included in standard subscription pricing unless otherwise specified in an enterprise Order Form.

Definition."Confidential Information" means non-public information disclosed by one Party to the other that is marked confidential or would reasonably be understood as confidential, including business plans, pricing, product roadmaps, security documentation, voice profiles, lead data, message content, and technical architecture — but excluding information that: (a) is or becomes public through no fault of the receiving Party; (b) was lawfully known prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) is received from a third party without breach of obligation.

Obligations. Each Party will: (a) use Confidential Information only to perform under this Agreement; (b) protect it with at least reasonable care; and (c) disclose it only to employees, contractors, and advisors with a need to know who are bound by confidentiality obligations at least as protective as those herein.

Compelled disclosure. A Party may disclose Confidential Information when required by law, regulation, or court order, provided it gives reasonable advance notice (where legally permitted) so the other Party may seek protective treatment.

Customer data.Lead records, CRM sync data, voice profiles, and message history constitute Customer Confidential Information. Revalink will not use Customer Confidential Information for marketing to Customer's leads or for training unrelated public AI products. Aggregated, de-identified analytics may be used to improve platform reliability and security.

Security incident notice.Revalink will notify Customer without undue delay upon confirming unauthorized access to Customer data within Revalink's systems, consistent with Revalink's incident response procedures and applicable law.

Revalink IP. Revalink retains all right, title, and interest in the Services, software, workflows, dashboards, documentation, APIs, branding, and all improvements thereto, including all associated intellectual property rights. No ownership rights are transferred to Customer except the limited license expressly granted herein.

Customer data.Customer retains all right, title, and interest in Customer Data, including lead records, CRM fields, voice profile content, and message text authored or approved by Customer. "Customer Data" does not include aggregated, de-identified usage statistics derived from Customer's use of the Services.

License to Revalink. Customer grants Revalink a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data solely to provide, maintain, secure, and improve the Services for Customer and to comply with law. This license survives termination only as long as necessary to delete data per the data retention terms in our Privacy Policy.

AI-generated output.SMS drafts produced by the platform for Customer's account are provided for Customer's use in connection with the Services. Customer is responsible for reviewing and approving content before transmission. Revalink does not claim ownership of messages sent under Customer's account once approved and delivered on Customer's behalf.

Feedback. Customer may provide suggestions or feedback about the Services. Revalink may use feedback without restriction or compensation, provided it does not identify Customer publicly without consent.

Term.This Agreement begins on the Effective Date and continues until all subscriptions expire or are terminated in accordance with this section ("Term"). Each subscription period renews automatically unless cancelled before the renewal date.

Termination for convenience.Either Party may terminate a monthly subscription with thirty (30) days' written notice. Customer may cancel through account settings or by emailing legal@revalink.ai.

Termination for cause. Either Party may terminate immediately upon written notice if the other Party materially breaches this Agreement and fails to cure within fifteen (15) days of notice. Revalink may suspend or terminate immediately without cure for: (a) non-payment; (b) unlawful SMS activity or TCPA violations; (c) security threats; or (d) abuse that harms Revalink, carriers, or other customers.

Effect of termination.Upon termination: (a) Customer's access to the Services ends; (b) outstanding Fees become due; (c) Revalink will release provisioned phone numbers associated with Customer's account; and (d) Customer Data will be deleted or returned per our Privacy Policy retention schedule, unless retention is required by law.

Survival. Sections relating to Fees owed, Confidentiality, IP Ownership, Limitation of Liability, Indemnification, Governing Law, and General provisions survive termination.

Data export. Customer may export lead and message data through available dashboard features during the active Term. Revalink will provide reasonable assistance for enterprise export requests submitted within thirty (30) days of termination notice, subject to applicable Fees for professional services if significant effort is required.

Relationship of Parties. The Parties are independent contractors. This Agreement does not create a partnership, joint venture, agency, or employment relationship. Customer is solely responsible for messages sent to third-party leads and for compliance with TCPA and related regulations.

Warranties and disclaimer.Revalink warrants that it will provide the Services in a professional manner consistent with industry standards. EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS." REVALINK DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. REVALINK DOES NOT WARRANT UNINTERRUPTED SERVICE, ERROR-FREE AI OUTPUT, OR SPECIFIC BUSINESS RESULTS.

Limitation of liability.NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION. REVALINK'S TOTAL LIABILITY ARISING OUT OF THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO REVALINK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (OR THREE (3) MONTHS FOR STANDARD SELF-SERVE SUBSCRIPTIONS, WHICHEVER IS GREATER UNDER THE APPLICABLE ORDER FORM).

Indemnification.Customer will defend, indemnify, and hold harmless Revalink from claims arising from Customer Data, messages sent under Customer's account, TCPA or SMS compliance failures, or Customer's breach of this Agreement. Revalink will defend Customer against third-party claims that the Services infringe U.S. intellectual property rights, excluding claims arising from Customer Data, unauthorized modifications, or combinations with non-Revalink systems.

Governing law. This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue lies in the state or federal courts of Hillsborough County, Florida. The Parties consent to personal jurisdiction there.

Incorporated policies. The Privacy Policy and Terms of Service are incorporated by reference for data handling and standard platform use, except where this Agreement or an Order Form expressly supersedes them for enterprise customers.

Assignment.Customer may not assign this Agreement without Revalink's prior written consent, except in connection with a merger or sale of substantially all assets, provided the assignee agrees to be bound. Revalink may assign this Agreement in connection with a corporate transaction.

Force majeure. Neither Party is liable for delay or failure due to events beyond reasonable control, including natural disasters, carrier outages, third-party API failures, or government actions.

Notices. Notices to Revalink: legal@revalink.ai. Notices to Customer: the email address on the account or address in the Order Form. Notices are effective upon confirmed delivery or one (1) business day after email transmission.

Entire agreement. This Agreement, together with applicable Order Forms and incorporated policies, constitutes the entire agreement between the Parties regarding the Services and supersedes prior proposals or understandings on the subject matter.

Contact. Questions about this Agreement: legal@revalink.ai